SHIPPING AND RETURN POLICY
We make every effort to ship our products within 24-48 business hours of receipt, providing item is in stock. FedEx is our preferred carrier for all non-bulk or freight orders. All of our products are shipped with insurance. When a box is received you must inspect the shipment and notify the driver if there is any damage to the contents. Make sure you have the truck driver sign the bill of lading if the contents are damaged. It is a good idea to take a picture of the box and contents and notify us immediately. If damage is not reported when the box is received, you are waiving your right to any insurance claim against the shipping company. Allow 2-3 business days shipping time west of the Mississippi and 4-5 business days east of the Mississippi.
Merchandise will not be accepted for credit, exchange or refund without prior permission from Nordic Teak. No returns on special orders. No returns 30 days after receipt of merchandise. Any merchandise accepted for return, if due to any reason other than our error, will incur a 25% handling and re-stocking charge. Freight must be prepaid and insured on all returned merchandise. We will not accept returns without prior authorization.
Any item returned to Nordic Teak must have the issued RMA # on the outside of the box. All merchandise to be returned has to be in new re-sellable condition with original packaging. Modified and/or used products cannot be returned. If damage occurs on returned products, the buyer is responsible for filing a claim with the shipping company. We will refuse shipment if products are damaged.
All special orders require a non-refundable deposit when an order is placed. If the order is cancelled for any reason the deposit will be forfeited to Nordic Teak. This policy applies to bulk orders, custom made products, out of stock items and similar.
We accept Visa, Mastercard, American Express and Discover as well as PayPal (shipped to verified address only). Funds can also be wired to our bank account.
International orders are accepted by phone, email and online through our website. We do not accept international credit cards that cannot be verified in the United States. AMEX is preferred. Funds can be wired to our bank account.
Prices are subject to change without notice, however we will make every effort to maintain the prices on our website as long as possible. We are not responsible for printing errors.